Terms and Conditions

Terms & Conditions

“The Company” means Auténtico Limited “The Customer” means any person, body of persons, firm or company that the Company enters into a contract with for the provision of services “The Price” means the total price payable to the Company for the services “The Services” means any service or goods supplied to the Customer or sold by the company under contract. “The Contract” means any such contract.

Acceptance of the Terms and Conditions

Receipt of these terms or written acceptance by the Company of the customer’s order and deposit shall be deemed to constitute unqualified acceptance of these conditions.


A 50% deposit is required to secure the booking of a Catering Order for Delivery. The deposit is calculated on the total estimated price of the Catering Order and the final payment must be cleared funds in the Company’s bank ten working days prior to the Delivery. If the date of the order is less than ten working days prior to booking then the full amount is payable.


The remaining 50% will be invoiced 21 days before the event date and this final payment is required 10 working days prior to the event. If the final payment has not been received by the due date, the Company reserves the right not to provide the goods and services agreed/contracted on. The 50% deposit will not be refundable and is forfeited to cover costs incurred by the company as a result of turning away any enquiries for the given date to cater for the event.

PLEASE NOTE: Auténtico Limited understands and will exercise its statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms. For more information on late payment legislation, please see www.payontime.co.uk

All prices quoted are inclusive of VAT.

Changes to Specification

Should the event change from the original quoted specification then your costing will be revised accordingly. Any changes to numbers or dietary requirements must be made 10 working days before the event.
If we have quoted a Special Price per Person (this includes discounts or free of charge items), then this price is only valid should any reduction in numbers not exceed more than 10% of the original quote.


The minimum cancellation charge is 50% of the estimated bill (Deposit). This will increase to 100% of the total bill if within seven days of the event. Should we have engaged sub-contractors on your behalf, their individual and particular cancellation charges will apply.

Conditions of Hire

The Customer shall be liable for any loss or damage to equipment or property provided by the Company or by its subcontractors. We will try to mitigate any losses as far as possible, and will pass on any charges at cost.

Force Majeure

The Company shall make reasonable efforts to perform their obligations under contract but shall not be liable for any delay or other failure to perform any part of the Contract as a result of factors outside of the Company’s control. The Company reserves the right to pass any additional costs incurred from the Company’s suppliers’ or in-house expenses due to unforeseen demand, restrictions or requirements to fulfil the contract.

Final Numbers

Invoices are based on final numbers confirmed at least 10 working days before the function, or on the numbers actually catered for, should this be higher. If final numbers decrease within 10 working days, Auténtico Limited will charge for the higher original figure. This is to take into account additional ordering and kitchen time and any penalties levied by our sub-contractors.

Allergic Reactions

The Company cannot guarantee that any produce on our menu is totally free from nuts, nut derivatives or other ingredients to which guests may have a serious allergic reaction, as we cannot operate in a nut free environment. We would therefore advise guests with a severe allergy to nuts or other ingredients to talk to us directly to arrange an alternative to the chosen meal.


The Company will not accept a claim that the Services are not in accordance with the Contract unless written notice is given to the Company within five days of the provision of the Services, stating the grounds of the claim and enclosing any supporting evidence. Property, title and ownership in all goods and materials sold subject to these terms and conditions shall not be passed to the Customer until such time as all sums of money owing by the Customer to the Company of any nature whatsoever shall have been paid. The risk in the goods or materials shall have been paid. The risk in the goods or materials shall pass to Customers upon delivery.

Social Media/Photography/Video
We reserve the right to use photos taken at events for website and social media purposes. If you have any concerns, then please do let us know.

Privacy Policy

For information on how we store your data, please refer to our website for full details of our Privacy Policy. Harpenden Hall, Southdown Road, Harpenden, Herts. AL5 1TE

Click here to download the Autentico Terms & Conditions